Privacy Policy for We Are Charlotte
We Are Charlotte Pty Ltd ("we," "us," "our") is committed to providing quality services and protecting your privacy. This policy outlines our ongoing obligations to you regarding the management of your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
The Information we Collect
What is Personal Information?
Personal information is any information that can identify you. This includes your name, address, email address, and phone number.
How we collect it:
We collect your personal information in various ways, including when you:
- Communicate with us via email, phone, or in person.
- Interact with our website, www.wearecharlotte.com.au.
- Provide it to us through forms or other correspondence.
- Engage with our social media or other online platforms.
- We may also collect information from publicly available sources and third parties. We do not guarantee the privacy practices of third-party websites or services linked from our site.
Sensitive Information
The Privacy Act defines sensitive information as details about your racial or ethnic origin, political opinions, religious beliefs, criminal record, or health information. We only collect sensitive information with your consent or where it is required or authorised by law.
Why We Collect and Use Your Information
We collect your personal information for the primary purpose of providing our services to you, managing our business operations, and communicating with you about our services, products, and promotions.
We may also use your personal information for a secondary purpose closely related to the primary purpose, where you would reasonably expect such use.
You can unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
Disclosure of Personal Information
Your personal information may be disclosed to third parties with your consent or where it is required or authorised by law. This can include:
- Third-party service providers who help us run our business (e.g., payment processors, CRM systems, or website analytics).
- Our professional advisors, such as lawyers or accountants.
- Regulatory or government authorities as required by law.
Security and Storage
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use secure data storage, access controls, and strict confidentiality obligations for all personnel handling data.
We will keep your personal information only for as long as it is needed for the purpose for which it was collected or as required by law. Once the information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.
Accessing and Correcting Your Information
You have the right to access, update, and/or correct the personal information we hold about you, subject to certain exceptions. If you would like to do so, please contact us in writing.
To protect your information, we may require identification from you before releasing the requested details. While we do not charge a fee for an access request, we may charge a reasonable administrative fee for providing a copy of your information.
Policy Updates and Complaints
This policy may change over time, and the latest version will always be available on our website.
If you have any questions or complaints about this Privacy Policy, please contact us at:
hello@wearecharlotte.com.au.